Returns & Exchanges
Running Hard Products wants you to be a satisfied customer.
We believe you will be 100% satisfied with any item you purchase from us. We only deal with quality manufacturers. The items we select for sale in our shop are only high quality, rugged gear that can take punishment.
If however, you are not satisfied with your purchase, you may return it for an exchange or a refund, but we will deduct our actual shipping cost from your refund. We simply cannot absorb the cost of shipping an item that you return. Item must be returned within 10 days of receipt and must be in like new condition. Return shipping charges are the responsibility of the purchaser. We will send you a return label via email and subtract the return shipping cost from your refund when the item is returned to us.
Returns: Returns must be in unused, re-saleable condition and returned within 20 days from receipt. Running Hard Products, 70905 Stubey Road, Sturgis, Mi 49091. Use this form for returning items: Return Form
Bits: Once a bit is put in a horses mouth it cannot be returned. We have implemented this policy for sanitation reasons solely based on the health of the horse. We hope that our customers will understand our position on this matter.
Saddle Pads and Blankets: If you are not completely satisfied with your new blanket, sheet or saddle pad please return the unused product within 10 days of receipt. When trying on a blanket, sheet or saddle pad please avoid a 35% restocking fee by placing a large bed sheet or other item on your horse to protect the product from dirt and hair. Please return product with all tags and packaging.
Saddle Return Policy: You must email or call within 3 days after receipt of a saddle to return it. Returned saddles will incur a $35 restocking fee plus we will deduct our actual shipping cost from your refund. NEW Saddles must be returned in NEW condition within 10 days of receipt. It must arrive in the same condition that we shipped it in. No dirt, smudge, stains, horse hair, or leather marks. All tags must be attached. Make sure your horse is clean and free of sweat, fly spray, conditioners, etc. It is OK to girth it up and sit in it (without stirrups), but do not ride in it until you are sure you want to keep it. Saddles with visible signs of wear, such as stirrup leather marks, are NOT returnable. NO EXCEPTIONS! Saddle will be returned at owner’s expense. NEW saddles that are returned in used condition will be subject to a 35% restocking charge.
Custom color nylon orders are not returnable or refundable.
Some merchandise will need to be returned directly to the manufacturer.
You may purchase merchandise from this website by using any one of the payment options listed in Payment Options. Running Hard Products reserves the right to change its payment procedures at any time without prior notice to you.