Shipping & FAQ
How much is shipping & handling? Free shipping & handling on orders $99 and over. Orders less than $99 incur a flat rate shipping & handling fee of $8.95. Most orders deliver via Priority Mail. See "How fast will my order be shipped" below.
How do you know we received your order? You will receive an "Order Confirmation" email from us after you pay for your order. If you do not receive that email do the following - #1 Check your Spam folder. #2 Wait a few minutes then check your email/Spam folder again. If you still do not have an "Order Confirmation" email, your order did not process. This has only happened 6 times in 3 years so it's not common, but it can happen, especially around the holidays.
How fast will my order be shipped? Products that are in stock at time of receipt of the order will be shipped within 24-48 hours (excluding Saturdays and Sundays). Most orders are shipped via USPS Priority Mail which usually delivers in 2-3 business days, but can take as long as 7 days. Generally larger items (saddles, saddle pads, cowboy boots) ship FedEx or UPS. Please allow 5 - 7 days for delivery. If you prefer a quicker shipping method such as Next Day please call us. Extra charges will need to be billed to your credit card for special requests for shipment. If you prefer another shipping method, please contact us with specific instructions. The risk of loss and title for all merchandise ordered from Running Hard Products pass to you when the merchandise is delivered to the shipping carrier.
In the event we are out of stock on an item, we'll make every effort to locate your product if our distributors cannot supply our needs. If we are unable to fulfill your order in a timely fashion, we will notify you by e-mail or phone with possible substitutions as well as an estimated ship date of the item.
How fast will my custom color order ship? Orders for custom color items (Martha Josey reins, braided hand quirts, etc) can take up to 4 weeks (or longer depending on the time of year). We try to keep the most popular custom color items in stock, but some items have 16,000 possible color combinations. We just can’t keep that many color combinations of one item in stock.
Do I have to place my order online? We know that not everyone is comfortable placing orders online, so we can take your order and information over the phone at 269-651-7902. If no one answers please leave a message. We will call you back within 24 hours. If we don’t call you back, we didn’t get your message.
Do you charge sales tax? Orders shipped within the state of Michigan are charged sales tax.
Do you ship internationally? We can! International orders are generally shipped the cheapest via USPS priority mail. Please email BrreLhorse@aol.com or call us at 269-651-7902 for a shipping quote.
Restrictions - Some items sold by Runninghardproducts.com cannot be shipped internationally due to import restrictions, manufacturer restrictions, or size. For example, pet food and products containing animal by-products cannot be shipped internationally.
Limitations - For products shipped internationally, please note that any manufacturer warranty may not be valid, manufacturer service options may not be available, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements, and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).